Refund policy

At HawkEyeCCTV, we value your satisfaction and strive to provide reliable security solutions. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

• Items must be returned within 30 days of delivery.

• Products must be unused, in original packaging, and in resalable condition.

• Returns must include all accessories, manuals, and original parts.

• Certain items (such as clearance or special-order products) may be non-returnable.

2. Return Process

• Contact our customer support team at [your email/phone] to request a return authorization.

• Once approved, we will provide return instructions.

• Customers are responsible for return shipping costs, unless the item arrived defective or incorrect.

3. Refunds

• Refunds are issued to the original payment method after inspection of the returned item.

• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

• Shipping charges are non-refundable, unless the return is due to our error.

4. Exchanges

• If you need to exchange an item for a different model or replacement, please contact us.

• Exchanges are subject to product availability.

5. Damaged or Defective Items

• If you receive a damaged, defective, or incorrect product, please notify us within 7 days of delivery.

• We will cover the cost of return shipping and provide a replacement or refund.

6. Contact Us

For any questions about returns or refunds, please contact our support team:
📧 Email: Alex.lee@jb2bsolutions.com
📞 Phone: +1213-500-4943