Shipping policy
At HawkEyeCCTV, we work hard to ensure your orders are delivered quickly, securely, and in excellent condition. Please review the details of our shipping policy below.
1. Processing Times
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Orders are typically processed within 1–3 business days (excluding weekends and holidays).
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You will receive a confirmation email once your order has been shipped.
2. Shipping Methods & Carriers
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We ship using trusted carriers such as UPS, FedEx, DHL, or USPS depending on your location and order size.
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Shipping options and costs will be calculated and displayed at checkout.
3. Domestic Shipping (U.S.)
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Standard shipping usually takes 3–7 business days after processing.
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Expedited shipping options may be available at checkout for an additional cost.
4. International Shipping
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We currently ship to select international destinations.
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Delivery times vary by country and may take 7–21 business days depending on customs processing.
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Customers are responsible for any customs duties, import taxes, or fees charged by their country.
5. Order Tracking
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Once your order is shipped, you will receive a tracking number by email.
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Tracking information may take up to 24 hours to update.
6. Shipping Delays
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Delivery times are estimates and not guaranteed.
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HawkEyeCCTV is not responsible for delays caused by carriers, customs, weather, or events beyond our control.
7. Lost or Damaged Packages
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If your order is lost or arrives damaged, please contact us within 7 days of delivery at Alex.lee@jb2bsolutions.com.
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We will work with the carrier to resolve the issue and may provide a replacement or refund when applicable.
8. Contact Us
If you have any questions about shipping, please contact our support team:
📧 Email: Alex.lee@jb2bsolutions.com
📞 Phone: +1213-500-4943